{"id":15,"date":"2026-01-19T19:49:39","date_gmt":"2026-01-19T11:49:39","guid":{"rendered":"https:\/\/shop.thesmartdeals.online\/?page_id=15"},"modified":"2026-10-27T17:26:08","modified_gmt":"2026-10-27T09:26:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.thesmartdeals.online\/?page_id=15","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Your satisfaction is important to us at SHELL TECH HOLDINGS LIMITED. If you&#8217;re not completely happy with your purchase, we offer a straightforward return process within 30 days of delivery, subject to the following conditions.<\/p>\n\n\n\n<p><strong>1. Return Eligibility Requirements<\/strong><br>To qualify for a return, items must meet ALL criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Must be unworn, unwashed, and in original saleable condition<\/li>\n\n\n\n<li>All original tags must be securely attached<\/li>\n\n\n\n<li>Items must be returned in original packaging or suitable alternative<\/li>\n\n\n\n<li>Return requests must be made within 30 calendar days of delivery<\/li>\n\n\n\n<li>A valid Return Authorization Code is required<\/li>\n<\/ul>\n\n\n\n<p><strong>Non-returnable items include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clothing showing signs of wear, alteration, or damage<\/li>\n\n\n\n<li>Items marked &#8220;Final Sale&#8221; or &#8220;Clearance&#8221;<\/li>\n\n\n\n<li>Intimate apparel, swimwear, and bodysuits (hygiene reasons)<\/li>\n\n\n\n<li>Products with removed or damaged tags<\/li>\n\n\n\n<li>Items purchased during flash sales unless specified otherwise<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Step-by-Step Return Process<\/strong><br><strong>Step 1: Initiate Return Request<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email\u00a0returns@thesmartdeals.online\u00a0with your order number<\/li>\n\n\n\n<li>Specify reason for return and include clear photos of items<\/li>\n\n\n\n<li>Our team responds within 1-2 business days with authorization<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 2: Package Your Items<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use protective packaging to prevent damage during transit<\/li>\n\n\n\n<li>Include original invoice or a note with order number and RA code<\/li>\n\n\n\n<li>Securely seal the package<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 3: Ship Your Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use trackable shipping service for your protection<\/li>\n\n\n\n<li>Send tracking information to\u00a0returns@thesmartdeals.online<\/li>\n\n\n\n<li>We are not liable for returns lost or damaged during shipping<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Refund Processing<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds processed within 7-10 business days after receipt and inspection<\/li>\n\n\n\n<li>Refunds issued to original payment method<\/li>\n\n\n\n<li>Original shipping fees are non-refundable<\/li>\n\n\n\n<li>Customers responsible for return shipping costs unless error is ours<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Exchange Options<\/strong><br>We facilitate exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items with manufacturing defects<\/li>\n\n\n\n<li>Incorrect items shipped in error<\/li>\n\n\n\n<li>Size exchanges when inventory permits<\/li>\n<\/ul>\n\n\n\n<p>Contact us within 10 days of delivery to arrange exchanges.<\/p>\n\n\n\n<p><strong>5. Final Sale Items<\/strong><br>Items designated &#8220;Final Sale&#8221; are offered at special discounted prices and are not eligible for return, exchange, or refund.<\/p>\n\n\n\n<p><strong>6. Damaged or Defective Items<\/strong><br>For damaged or defective items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify us within 72 hours of delivery at\u00a0returns@thesmartdeals.online<\/li>\n\n\n\n<li>Provide order number and clear photographic evidence<\/li>\n\n\n\n<li>We arrange prepaid return and expedite replacement or refund<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Customer Service<\/strong><br>For return assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong>\u00a0returns@thesmartdeals.online\u00a0or\u00a02148419017@qq.com<\/li>\n\n\n\n<li><strong>Phone:<\/strong>\u00a0+86 19337976827 (Mon-Fri, 9 AM-5 PM China Time)<\/li>\n\n\n\n<li><strong>Returns Address:<\/strong>\u00a0Suite 302 4 Station Square, Cambridge, United Kingdom CB1 2GE<\/li>\n<\/ul>\n\n\n\n<p>Allow 1-2 business days for email responses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your satisfaction is important to us at SHELL TECH HOLDINGS LIMITED. If you&#8217;re not completely happy with your purchase, we<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":2,"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1227,"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/1227"}],"wp:attachment":[{"href":"https:\/\/shop.thesmartdeals.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}