Your satisfaction is important to us at Thesmartdeals. If you’re not completely happy with your purchase, we offer a straightforward return process within 30 days of delivery, subject to the following conditions.

1. Return Eligibility Requirements
To qualify for a return, items must meet ALL criteria:

  • Must be unworn, unwashed, and in original saleable condition
  • All original tags must be securely attached
  • Items must be returned in original packaging or suitable alternative
  • Return requests must be made within 30 calendar days of delivery
  • A valid Return Authorization Code is required

Non-returnable items include:

  • Clothing showing signs of wear, alteration, or damage
  • Items marked “Final Sale” or “Clearance”
  • Intimate apparel, swimwear, and bodysuits (hygiene reasons)
  • Products with removed or damaged tags
  • Items purchased during flash sales unless specified otherwise

2. Step-by-Step Return Process
Step 1: Initiate Return Request

  • Email returns@thesmartdeals.online with your order number
  • Specify reason for return and include clear photos of items
  • Our team responds within 1-2 business days with authorization

Step 2: Package Your Items

  • Use protective packaging to prevent damage during transit
  • Include original invoice or a note with order number and RA code
  • Securely seal the package

Step 3: Ship Your Return

  • Use trackable shipping service for your protection
  • Send tracking information to returns@thesmartdeals.online
  • We are not liable for returns lost or damaged during shipping

3. Refund Processing

  • Refunds processed within 7-10 business days after receipt and inspection
  • Refunds issued to original payment method
  • Original shipping fees are non-refundable
  • Customers responsible for return shipping costs unless error is ours

4. Exchange Options
We facilitate exchanges for:

  • Items with manufacturing defects
  • Incorrect items shipped in error
  • Size exchanges when inventory permits

Contact us within 10 days of delivery to arrange exchanges.

5. Final Sale Items
Items designated “Final Sale” are offered at special discounted prices and are not eligible for return, exchange, or refund.

6. Damaged or Defective Items
For damaged or defective items:

  • Notify us within 72 hours of delivery at returns@thesmartdeals.online
  • Provide order number and clear photographic evidence
  • We arrange prepaid return and expedite replacement or refund

7. Customer Service
For return assistance:

  • Email: returns@thesmartdeals.online or 2148419017@qq.com
  • Phone: +86 19337976827 (Mon-Fri, 9 AM-5 PM China Time)
  • Returns Address: Room 1203, Building A, Jinyang International Business Building, No. 33-8, South Shachang Road, Xigong District, Luoyang City, Henan Province, China

Allow 1-2 business days for email responses.