We deliver your fashion finds efficiently and reliably. This policy outlines our shipping procedures, timelines, and customer responsibilities.

1. Order Processing & Timeline

  • Processing Duration: 3-5 business days (Monday-Friday, excluding Chinese holidays)
  • Order Verification: All orders undergo verification for accuracy and security
  • Modifications/Cancellations: Contact support@thesmartdeals.online within 24 hours of ordering

2. Shipping Destinations & Options
We ship to the United States, Canada, United Kingdom, Australia, and select European countries.

Shipping Methods & Estimates:

  • Economy Shipping: 18-28 business days (with basic tracking)
  • Standard Shipping: 12-20 business days (full tracking included)
  • Express Shipping: 6-12 business days (priority handling with signature option)

Delivery estimates begin after dispatch. Customs processing may extend delivery times.

3. Shipping Costs & Offers

  • Calculated at checkout based on destination and package weight
  • Free Economy Shipping on orders exceeding $70 USD
  • Express Shipping available for additional fee

4. International Duties & Taxes

  • Customers are responsible for all customs duties, import taxes, and handling fees
  • These charges are separate from our product and shipping fees
  • Research your country’s import regulations before ordering

5. Packaging Standards
All items receive careful packaging:

  • Garments are neatly folded in protective plastic
  • Delicate items receive extra cushioning
  • Eco-friendly materials used when available

6. Order Tracking Information

  • Tracking numbers provided via email 1-3 business days post-dispatch
  • Carrier systems may take 24-72 hours to display tracking updates
  • Contact us if tracking shows no movement after 10 business days

7. Delivery Responsibilities

  • Ensure shipping address is complete and accurate
  • We cannot be held responsible for delays from incorrect addresses
  • Responsibility transfers to recipient upon delivery confirmation
  • Additional fees may apply for failed delivery attempts

8. Shipping Issue Resolution
Lost Shipments:

  • Contact us if no tracking updates for 25+ business days
  • We initiate carrier investigation
  • Resolution typically requires 5-8 weeks

Damaged Deliveries:

  • Note damage on delivery receipt if visible
  • For concealed damage, notify us within 48 hours with photos
  • We coordinate replacement or refund

9. Contact for Shipping Inquiries

  • Email: shipping@thesmartdeals.online
  • Phone: +86 19337976827
  • Business Hours: Monday-Friday, 9 AM-5 PM China Standard Time

Email responses within 24-48 business hours.